Monday, November 30, 2009

Flu chase

Woke up today with a runny nose, like a never ending river flow. Must be the fault of one asshole sitting next to me in centrepoint's starbucks yesterday who was blowing his nose away like there's no tomorrow. Kc at that time was again complaining over the phone with singnet. I've not seen anyone as power and nasty like him, and I could only say to him: "Next time you better don't work in service line, you'll get retribution."

Only after an hour did I suggest to relocate to orchard central's quiznos, as that asshole continued on his "blowing" repetoire.

Anyhow, today I landed at the wrong place for revision. Parkway's starbucks was so noisy such that I could not concentrate at all. Kc was adding on to the already noise-polluted environment by playing his japanese language audio over his laptop. In the end, I have to start off my nagging symphony before he switched to silent mode.

Then came a china girl asking for help with wireless, and in the end we chatted like there's no exam for me to sit for tomorrow.

Not that I am interested in the girl, but because we have a common topic since we're both studying tourism and hospitality. She's here for a 2-year work attachment in Shangri-la hotel, been here for only 10 days and felt Singaporeans are friendlier than her counterparts back home. Environment is also conducive compared to Chengdu where she came from, and where I've visited once.

It was none the wiser for me to subsequently shift my base, and ended up studying at kc's catholic church within the vicinity. I am a Buddhism, so I hesitated a little initially but decided to keep an open mind. Who knows Mother Mary will also bless me for tomorrow's paper. I still remember years back I have thought of worshipping two religions concurrently, and form a new religion called "Buddhianity" - which literally means Buddhism + Christianity.

If only I could study at Kuan Yin Temple in Waterloo Street, so that I could also ask Goddess of Mercy about my love, luck and fate at the same time.

And if I have set up a business, I guess I would have diversified to many locations. By going about with my study regime, I have already diversified to so many locations - Changi Airport (still the best), Raffles City, Centre Point, Orchard Central, Parkway. My goodness, if the exams aren't gonna end any sooner, I will die sooner or later.

In total exhaustion now. Shall collapse onto my bed soon.

Saturday, November 28, 2009

Damn unlucky

Watched Ninja at marina square yesterdae, before heading to the airport to study. Slept well the last night but....

... today just isn't my day, at least for this afternoon.

I reached macdonald's in Terminal 3 and as I happily flipped over my black file, my happiness was short-lived and turned into a nightmare. I brought the wrong file! Instead of bringing along my service operations module's file, I brought along research methods' file, the disastrous module which I recently sat for.

Immediately I recounted the incident at long john silver in centrepoint two days ago while I was having my lunch there. One female staff was sweeping the floor, very near to me, and in front of Ang Ku Kueh. I thought she would be careful enough not to sweep onto my leg, and gosh!!!, I almost jumped out of my seat and gave a super hard stare at that female staff when the broom kissed my right foot. Indeed very sway.

In the end, I gotta rush home to bring the right file, and I've covered the distance that I'm supposed to cover only tomorrow. Walking once a day from tanah merah station to my home is still tolerable. But to walk twice is torturous. Plus I've told myself not to dispense my energy unnecessarily given the fact that I'm now underweight. Who knows it was a cardio exercise for me today.

In an attempt to calm myself down, I told myself the following:-

1) May be there will be a suicide bomb at Macdonald's if I were to remain there during the time period that I was away (but oh no! my fren a.k.a. "water closet" is there LOL)

2) It taught me to check through everything the next time, be more cautious (thank God I did not encounter this incident during an open-book exam)

I was back in Macdonald's for the second time after about an hour, and despite the above self-talk, the first thing that I said to water closet when I sat down was:-

"I'm still very angry!"

Thursday, November 26, 2009

Ang Ku Kueh, ang ang...

The world is soooo small, or more specifically, Singapore.

Was having lunch at long john silver in centrepoint. Came a man sitting down beside me. On closer scrutiny, I realised it was "ang ku kueh," or mr ang from ma sec sch. Wanted to call out to him, but hesitated cos he surely wun recognise mi, cos i looked different compared to 10 years ago when i was in sec 2. Last time was fat like a pig. now ppl thought I'm down with some terminal illness. come to tink of it, 10 years later i'll be 34. die... drop in demand.

Aniwae I still remember him being the discipline master caning mi before. 2 strokes down my backside facing up. In fact it was a mass caning cos of cheating in test. Not because I cheated during that test, but because I passed my answer script down the row for others to "view." Fortunately my caning wasn't pain, otherwise it'll be like ang ku kueh, ang ang?

Then, while I was at starbucks, he came as well. This time with a coffee and a slice cake. Similarly, I did not go up to him, although I wanted to. He then left...

Had dinner, minced meat noodles, only 3 bucks. Think it's de cheapest of all in orchard.
Later we walked down orchard to see the lights. Very de nice...


Inside de x'mas tree

Compared to de x'mas decoration tat I saw in terminal 3... i tot chinese new year is around de corner. maybe it's de company's strategy to reuse, recycle... can be used all de way up till end of february 2010.


Wished ma bestest best fren nb happi bdae... Got de following reply which realli brightened up my day, although it's night time now:-

"Tts the sweetest thing mel, tts wat i luv abt u, ur promises to be alws there for me. Cos i completely believe them. Tk u my dearest fren!"

And I totalli remember tat we'll still have each other when we're left on the shelf next time when we get old. lol! But no longer for display by then.

Wednesday, November 25, 2009

D-day

Why d-day? D for disaster, D for dead. Woke up at 0600 feeling super lethargic. Energy-less due to poor sleep quality. Too stress for today's paper on research methods. Sigh.

Reached school and in an attempt to keep myself awake, bought a cup of hot coffee. Gulped it down like a fish cos paper's starting in 10 minutes' and the venue was a distance away. In the end felt sooooooo hot and sweat profusely.

Came to this particular hall, Hall D, where I sat for my japanese paper yesterday. Then realised my hall isn't here. Mine was Hall E. So I gotta rush again!

Paper itself was a disaster. Mental block for almost all questions, despite having revised for umpteen times. Caffeine-intoxicated again, due to the stupid coffee. Am not sure what else can I do.

- no coffee, sleepy
- coffee, nervous shock

Sleep? Argh! Insomnia. The thought of going to bed at 10pm yesterday but not being able to sleep well irritates me to the max!

On the train home had a bad headache. Journey from pioneer to tanah merah seemed unending.

Am so tired now, but can't sleep. Countering "sleep" is now a phobia to me.

Sunday, November 22, 2009

Stomach bloated

Did ma revision at starbucks in raffles city. Nb came to accompani study even though she's not having exam. So she read her own story book. Am sooooo touched =)

Super noisy but fortunateli i could concentrate with dearie's mp3 fixed onto ma left n right ears, blasting at maximum volume.

Had dinner at an indonesian restaurant in marina square. advanced bdae treat for ma dearest gal. eating part was enjoyable. but not the after-effect. ma indigestion problem is causing mi so much agony. took 4 tablespoon-ful of antacid oso no use. drank green tea helped a little only.

Reached home at 8 pm and continued studying.

Tomolo gonna study at airport b4 meeting dearie for supper. Yeah!

Saturday, November 21, 2009

Wine tasting

Been raining for the whole day. Made me extremely lazy and without mood to study.

Went dinner with dr at siglap... ate teochew porridge despite rainy day... in the end gone to the loo for umpteen times.

Later dr brought me to a wine outlet in siglap as well, wanna expose me to more knowledge about wine. indeed useful for my future career endeavour in the hospitality industry. Learned even new technical term like "full body." Dr bought 2 bottles of red wine, pinot noir, which I liked best amongst all red wine.

Had one glass of that pinot noir today only coz I can't afford to get hangover when I've still got piles of revision notes to ravage through.

Reached home at 0000. Am recharged!

Tomorrow shall guai guai revise liao.






Wednesday, November 18, 2009

Domestic travel

Had flu on mon. fortunately recovering... though still heaty so i took eno powder this morning.

Anyway had a nice home-away-from-home. Still remember prof henderson said I am crossing the country each time i go to school (east-to-west-to-east). Isn't that domestic travel? But now I am vacationing in orchard, meritus mandarin, with special invitation from sis who's still staying there despite the fact that her wedding ceremony was over since sunday.

Went to study at Top of the M lounge earlier this afternoon. View was fantabulous! It's a retreat. No wonder good companies like to bring employees on retreat because it offers a totally refreshing experience.

Went to take a dip in the pool with my dearie dog. Never before had I swam in such a cold water before. Returned to the room, where I soaked in the foam bath, and the water was piping hot this time.

Studied again before sis and brother-in-law returned to rest.

Dog and I later went Taka to buy dinner back to room. Had omelette rice bought from Taka basement for 3.50 bucks. Nice man. I last ate that in 2006 when I was still working at Airebus. Missed those days so much.

Anyway, my exam is next week. Now I am in a tra-la-la mood.

Sunday, November 15, 2009

JB massage & sis' wed

Went jb wif dog n wc yesterdae. purpose was to go for massage. thai traditional massage for only rm103 for 2 hours. ma masseur was super strong n i seriousli had a bad neckache now.

had lunch at jusco... then dinner at city square before going home.

slept onli 2 hours before rising for sis' wedding ceremony today.

lunch banquet and private dinner at meritus mandarin were nice.

thank god today i din fluster while presenting in front of 150 ppl as an emcee.

dead tired now.

Thursday, November 12, 2009

Pasta de Waraku

ytd ylla's catching a flight to seoul. after dropping de luggage, had dinner at pasta de waraku at t2, together wif kc... had veri nice potatoe salad, calamarie n ma clam spag in jap soup.

svc was damn slow, but when we called for the bill, it came at lightning speed. ylla n ma food were finishing, but kc's still not here... later when kc alerted to the waitress, they took a little while to check out, and came back to tell us if we can wait another "2 mins."

onli tis morning kc let mi noe he called in to complain. I got a shock and can't believe he called in to complain over tis issue. tink he's too free in his holiday now to complain LOL. but aniwae when kc told de restaurant's HQ tat their independent director is his prof now, dey immediateli wanna mail him a food voucher.

kc later told me that the HQ will reprimand the staff-in-charge for slow service, esp. since their outlet is at our world-class airport and that travellers might be in a rush. but he told the HQ not to do so but to treat the case as part of their training materials.

read fr ma svc module tat if an organisation addresses a customer's complain adequately, he'll more likely to remain as a customer than someone who doesn't complain at all.

oso read from a SME & entrepreneurship magazine tat even though customers may be unreasonable with their complaints (e.g. a cust complained that the main course came only 20 mins after ordering when in fact he was served in 5 mins), not being able to satisfy the customer, is a failure in itself. The rationale behind it is this: "Companies exist for the sole reason of earning from the customers and meeting their needs."

But i beg to differ from that extreme views. Unreasonable customers will only add more burden to a company's bottomline and a company should learn how to discriminate between profitable customers and unprofitable customers. Profitable customers add to revenue. Unprofitable customers add to cost. But it would be difficult for restaurants to identify profitable customers unlike banks where they can easily do so by merely looking up your account balance record?




But given the responsive service recovery by pasta de waraku, i suppose kc will return again. plus, their food is really nice! although their speed of recovery might be contingent upon kc knowing their independent director personally. But let us assume this "moderating variable" isn't present.

Tuesday, November 10, 2009

Imagine that

Watched Imagine That at vivo wif dearie. before tat was revising tourism module at starbucks. had dinner at yoshinoya den returned home.

neck ache, back ache, head ache... stress symptoms?

Sway day

Today's indeed ma unlucki dae. woke up at 3am plus then cant get maself to fall asleep. woke up at 0545.

presentation on banyan tree din go smoothly. kena stuck during Q&A... forgot wat i wanted to say. paused for abt 10 seconds, n i remember saying: "oh shit!" in front of de examiner. Never mind tis... video recording was in progress. Made mi all de more stressful.

Few factors contributing to ma consequences tat i muz learn:-
1) never rehearse too mani times - it'll make mi go on auto-pilot mode, become more of memorised script. so when i get nervous, i can't be flexible enuf to tink of wat i'm going to sae.
2) don't drink too much coffee before presentation - it makes u more nervous cos of caffeine.
3) wear blazer, even though others may not wear - todae i did not wear. so ma mood oso become veri slack. tone oso different. veri dead.

On overall, i juz fuck everithing up.

Come to jap listening test oso de same.

Tot de speaker on de radio was giving examples on how to answer de question. who noes de it had already started! So in de end i tink i juz play with luck. 50-50.

Plus todae bag was super heavy. Laptop, notes, water bottle, umbrella, wallet (although not much money but go lots of coupons, namecards n receipts). Luckili i din bring along ma charger. if not ma height will shrink by another inch.

met up wif kc n ylla at orchard. had dinner at quiznos in orchard central. nicer than subway, but of cos more expensive. slack at starbucks till 2300 before returning home.

finalli all presentations are over. but now, exam stress is impending. i shld take it easi... dearie said: 慢慢来比较快。But i still dun see how can "taking slowly" be "faster" at de same time. lol...

Sunday, November 8, 2009

Shop + stress = more stress

Ppl saes shopping can help u to de-stress. i hold de opposite view. ytd i was rushing thru de malls in tamp after cutting ma hair. made mi all de more stressful as i kept tinking about ma assignments to be done.

was searching for a pair of shoes n deciding wat jeans to buy. de pair of shoes tat finalli caught ma eyes was blue in colour. realised de shirt n tie tat i bought last week were oso blue. jeans definiteli would haf to be dark blue, or else i wouldn't usualli wanna wear. on overall i tink i'll look calm on a morning when sis finalli get herself out of "Ng's" family next sun, although she's marryin into another "Ng's" family? Lol...

So I reached home n decided to take a pic of de lucky apparels tat caught ma choosy eyes. Seriousli i seldom shop. firstly is becos i haf no $, secondli is becos once i bought it, seldom will i wear it, so it's an utter waste of $ for mi. indeed i got mani shirts in ma wardrobe. but i onli wear the same pieces of 3-4 shirts yearly! turnover is quite low on an annual basis... even though i try to turnover each shirt on a daily basis, otherwise it will smell? =P

As i went about displayin ma good buys on de chair, mum shouted at mi saying: "不要乱乱摆啊!" Cos it looks like those void deck event? Big sis was asking y din i oso display ma photo portrait... choy choy choy!!!



Shirt n tie was bought from topman in orchard at a discount. Shirt onli 30 plus, tie onli over ten plus. Bought de jeans from topman ytd in tamp one... after discount was 55 plus cos dearie gave mi a voucher. shoes actualli was de most not value-for-money amongst all. went into a shop. 69 bucks! I later came out of de store still don't know wat brand it was. Looked back at de store n it says "Messy." !!! Ma life is messy enuf. I was tinking: "Mess mi up further." More stress sia! (Tis cost information is presented here to signal tat a claim submission wud soon be forwarded to 2nd sis; all receipts are in proper order n documented).

Todae went to airport to study wif ma dog. de dog who once said to me: "even a dog is taller than u when it stands up."

I still rem replying in rebuttal: "Yes I know. You're taller than me mah."

Reached home n rehearsed for ma individual presentation on banyan tree. i seriousli hate individual presentation to de max can! cos it's like u haf no group mates behind u to support u. individual presentation is like "送我一个人去死” (send maself to hell) kind of feeling. still rem last year i kena stuck halfway. totalli flustered.

So i tried to rehearse in front of a big group of audience as per below, more than wat i'll expect to see on de coming mondae. u may sae tat i'm "siao" or crazi or wateva, but seriousli to tell u de truth, i got a stage fright n stuttered when imagining each of ma Godly statue to be a real person. Establishing eye contact had proven to be difficult as i shifted ma eyes from 1 statue to de next.



Aniwae, pray hard i'll not face any tragedy on de coming mondae. but i noe i will. shoot mi down.


Thursday, November 5, 2009

Reduce mind cluttering

1st time i went for a lecture tis semester, when school is gonna close next week.

Went becos of exam briefing for research methods module.

I finalli saw how de prof looked like. turned out to be veri tom-boy kind, but her presentation skill was damn steady. De way she talked, it totalli grabbed ma attention for de rest of de 1.30 hrs.

2 funny statements she made.

The first statement was: "most of de time students fared badly in exams is becos dey have not learned when to give up. Sometimes u muz give up!" But tat was pertaining to giving up on attempting a question way beyond 30 minutes. I still believe we muz never give up in pursuing our ambition. But it's true tat giving up on attempting a question so as to move on to de next question is a difficult choice to make in exams.

tat was y i haf given up in attendin lectures oso. Last sem i diligently attended all statistics module lecture. in de end onli got b-. For marketing i din attend de lectures i got a-. tis proved dat attendin lectures does not necessarily lead to better grades? But who noes tis time when i dun attend i get below c.

Aniwae, de second funny statement from prof was: "don't study too much. let your mind rest. if u study too much, your mind becomes cluttered. get ample rest, especialli de nite b4 exam."

Lyn who was sitting beside mi was busy copying notes n din catch tat last sentence from prof.

Lyn: Hey, wat did prof juz said huh?

Me: Oh, she asked us not to study for exams at all. LOL.

Lyn: Huh, realli meh?

Me: Yah. cos even if u study oso wun pass. So give up.

Aniwae, am a little happi tat letter-writing test was over tis morning. U may be wondering y are we still tested on letter-writing. in fact i asked maself at de start of tis semester. but who noes for de previous test on letter writing, i onli got 3 upon 6! see how jialat ma engrish can be? somemore i re-read de letter i wrote. no lei... i dun find anithin wrong sia... but comments from tutor were:
- provide onli relevant information
- watch language control (oh, am i too fierce n direct?)

I tink if ma business communication tutor saw ma blog entry, she'll downgrade mi to 0/6 cos of de short-form n grammatically wrong engrish i've used here. Should i start writing in proper English? But in so doing will it remove the "relaxed" element that I am trying to create for my audience? aiya fuck care lah.

i'm gonna faint on de bed soon. so sleepi.

Tuesday, November 3, 2009

This is it.

Watched michael jackson's documentary, this is it.

veri nice...

later had dinner at xin wang taiwan cafe in citi link. honey chicken rice super big portion. plus a cup of bubble tea. now ma stomach is feeling stretched like a balloon. gonna burst anitime.

been standing for an hour while using de internet. sian.

Ryanair's CEO is ma idol

In a news article seen on channelnewsasia.com, Ryanair CEO Michael O'Leary said that: "I am shocked to read that crew meals on BA cost 6.5 million pounds a year," he told BBC News, noting that BA wants to cut that cost to 2.5 million. "Why don't BA crews pay for the whole bloody meal and then save the entire 6.5 million (pounds) and pass it on to hard-pressed BA customers in the form of lower fares? The days of rich fat cat employee deals are over."

O'Leary maintained that at Ryanair "we pay our people very well but they work hard, they buy their own meals, which is what everybody should do, and that's why we are able to pass on cheap airfares ... for the travelling public."

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So mani nice news todae lol. Suddenli i was recalled of ma flight on emirates to paris. Having fat ass crew wasn't a joke when they kept bumming against ur shoulders as dey walked down de passageway. Till ma fork almost fell onto de floor while eating. SIA girls are still de best...

Coach operators & bus agencies fined S$1.69m for price fixing

Came across tis hot piece of news on channelnewsasia.com now, at marina square starbucks while doin ma revision.

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"Sixteen coach operators and the Express Bus Agencies Association have been fined a total of S$1.69 million for engaging in the price fixing of coach tickets.

The Competition Commission of Singapore said on Tuesday its investigations have revealed that the coach operators, together with the association, had agreed to fix the prices of coach tickets for travel between Singapore and destinations in Malaysia from 2006 to 2008.

The commission said that through meetings arranged regularly, the coach operators agreed to fix the prices in two ways.

First, they had minimum selling prices for the coach tickets, depending on the destination. At the last revision of the minimum selling price made on 4 March 2006, the coach operators increased the price of one-way tickets to between S$22 and S$39.

As a result, these coach operators adjusted ticket prices to either at, or above, the minimum selling price, resulting in higher ticket prices.

Fuel and insurance charges that were imposed across the board also marked up ticket prices.

The commission said during this period, it is estimated that the coach operators pocketed over S$3.6 million from the fuel and insurance charges."

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Tis is an example of a cartel under economics term? No wonder ma school is drilling so much on ethical conduct on us.

Come to tink of coach prices, it is oso no wonder they have been so expensive. To genting oredi costs almost 100 bucks. I might as well fly by budget airlines to kl for onli 60 bucks. Although from LCCT in kl, I still haf to take a bus to kl city centre by bus for an hour.

The hassle of having to fly, on the other hand, means that people who don't want to climb up and down flights of stairs would still choose to travel by coach, especialli for the elderly. For young people like mi, i juz cant sit still for 7 hours on de coach.

Thus in conclusion, it still boils down to individual preferences at de end of de day. And how best a business can meet de needs of its customers will haf to depend on its target market n positioning.